Shipping & Returns Policy

At Heaven & Loom, we aim to process and deliver your order as quickly and smoothly as possible.

Delivery Timeframe

Once your order has been shipped, delivery is typically expected within 6 -12 business days.

Please note that delivery times are estimates and may vary depending on your location, courier delays, customs processing, public holidays, weather conditions, periods of high demand, and other circumstances outside of our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

You can use the tracking link provided to follow your order throughout its journey.

Please allow some time after receiving your shipping confirmation for the courier's tracking system to update.

30-Day Risk-Free Trial

We want you to feel confident when ordering from Heaven & Loom.

You can try your Heaven & Loom product at home for 30 days. If you're not satisfied with your purchase, contact our support team and we'll guide you through the return process.

Our 30-Day Trial Includes

Simple Returns

Contact our support team and we'll provide you with the appropriate return instructions.

Refund to Your Original Payment Method

Once your returned item has been received and inspected, any approved refund will be processed back to your original payment method.

Please note that processing times may vary depending on your bank or payment provider.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible at:

[Your Support Email]

We will do our best to accommodate your request.

However, because orders may begin processing shortly after they are placed, we cannot guarantee that changes or cancellations will be possible once an order has entered fulfilment or has been handed to our shipping partner.

Shipping Delays

While we work to ensure orders arrive within the estimated delivery timeframe, shipping times are not guaranteed.

Delays may occasionally occur due to:

• Courier or postal delays
• Customs processing
• Public holidays
• Severe weather
• High order volumes
• Transportation disruptions
• Other circumstances outside our reasonable control

We appreciate your patience and understanding if an unexpected delay occurs.

Promotional & High-Demand Periods

During sales, promotional events, holidays, or periods of unusually high demand, processing and delivery times may be longer than normal.

Orders placed during major promotions or discount periods may require additional fulfilment time.

We appreciate your patience while our team works to process orders as quickly as possible.

Contact Us

If you have any questions regarding your order, shipping, tracking, cancellations, or returns, please contact our support team.

Email: havenandloom.support@gmail.com
Business Name: Heaven & Loom