Returns & Refunds Policy

At Haven & Loom, we want you to feel confident in every purchase. That’s why eligible products are covered by our 30-Day Risk-Free Trial, giving you time to experience your purchase at home and decide whether it’s right for you.

If you’re not completely satisfied, simply contact our support team and we’ll guide you through the return process.

30-Day Risk-Free Trial

You have 30 days from the date your order is delivered to request a return.

To be eligible, your return request must be submitted within this 30-day period.

How to Start a Return

To request a return, contact our customer support team at:

havenandloom.support@gmail.com

Please include:

• Your full name
• Your order number
• The item you would like to return
• A brief reason for your return

Our team will provide you with the appropriate return instructions. Please contact us before sending any items back so we can ensure your return is processed correctly.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your return is approved, your refund will be issued to your original payment method.

Depending on your bank or payment provider, please allow several business days for the refund to appear in your account after it has been processed.

Return Conditions

To qualify for a refund, returned products must:

• Be returned within the 30-day trial period
• Be in reasonable condition
• Include all original parts and accessories supplied with the product
• Be returned in accordance with the instructions provided by our support team

Products that are excessively damaged, misused, missing significant parts or accessories, or returned outside the eligible return period may not qualify for a full refund.

Normal inspection or reasonable use of the product during the trial period will not automatically prevent you from requesting a return.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact our support team as soon as possible.

Include your order number and clear photos of the issue so our team can review your request and assist you promptly.

Need Help?

If you have any questions regarding a return, refund, or your order, our support team is here to help.

Email: havenandloom.support@gmail.com
Business Name: Haven & Loom