Privacy Policy

Last updated: 30/08/2026

Haven & Loom operates this website and online store, including the information, content, features, tools, products and services made available through it (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

This Privacy Policy explains how Haven & Loom collects, uses, stores and discloses your personal information when you visit our website, make a purchase, communicate with us, or otherwise interact with our Services.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood how we handle personal information as described below.

Personal Information We Collect

When we refer to “personal information”, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following types of personal information:

Contact Information

This may include your:

• Name
• Email address
• Phone number
• Billing address
• Shipping address

Order and Transaction Information

This may include:

• Products you view or purchase
• Items added to your cart
• Order history
• Returns, refunds or cancellations
• Payment method and payment confirmation
• Transaction details

Payment information may be processed by Shopify and third-party payment providers. Haven & Loom does not necessarily store your complete payment card details directly.

Account Information

If customer accounts are available, we may collect information such as your username, account preferences and settings.

Communications

We may collect information you provide when you contact our customer support team, submit a form, leave a review or otherwise communicate with us.

Device and Usage Information

When you use our website, we may automatically collect certain technical and usage information, such as information about your device, browser, interactions with our website and online shopping activity.

This information may be collected through cookies and similar technologies and used to operate and improve our website, understand how customers use our Services, and support analytics, security and advertising.

How We Collect Personal Information

We may collect personal information:

Directly from you, such as when you place an order, create an account, contact us, subscribe to marketing communications or complete a form.

Automatically, through cookies, pixels and similar technologies when you browse or interact with our website.

From service providers, including Shopify, payment processors, fulfilment providers, analytics providers and other businesses that assist us in operating our store.

From advertising and marketing partners, where permitted by applicable law.

How We Use Your Personal Information

We may use personal information for the following purposes.

Providing Our Services

We use your information to:

• Process and fulfil orders
• Process payments
• Arrange delivery
• Provide order and tracking updates
• Process returns and refunds
• Maintain customer accounts
• Respond to customer enquiries
• Provide customer support
• Remember preferences
• Improve your shopping experience

Improving Our Store

We may use information about how customers interact with our Services to understand how our website is used, improve functionality, develop products and improve the overall customer experience.

Marketing and Advertising

Where permitted by law, we may use your information to:

• Send promotional emails or other marketing communications
• Show advertisements for our products
• Measure advertising performance
• Personalise advertisements or product recommendations
• Understand how customers interact with our advertising

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Where consent is required by applicable law for certain advertising or tracking technologies, we will seek that consent before using them.

Security and Fraud Prevention

We may use personal information to:

• Verify transactions
• Protect customer accounts
• Detect or prevent fraud
• Investigate suspicious or unlawful activity
• Maintain the security and integrity of our Services

Legal and Regulatory Purposes

We may use personal information where reasonably necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from authorities
• Protect our legal rights
• Enforce our policies and agreements
• Resolve disputes
• Establish, exercise or defend legal claims

Cookies and Tracking Technologies

We and our service providers may use cookies, pixels and similar technologies to operate our website, remember your preferences, understand website usage, improve performance and support advertising.

These technologies may collect information about your browser, device, activity on our website and interactions with advertisements.

Depending on your location, you may be able to manage certain cookie and advertising preferences through the privacy or cookie controls displayed on our website.

You can also control cookies through your browser settings. Disabling certain cookies may affect how some parts of our website function.

How We Share Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our Services.

This may include sharing information with:

Shopify

Our store is hosted and powered by Shopify.

Shopify processes personal information to provide its ecommerce platform, improve its services and support certain features used by our store.

You can learn more about Shopify's privacy practices through Shopify's Consumer Privacy Policy and Privacy Portal.

Service Providers

We may share information with companies that provide services on our behalf, including:

• Payment processing
• Order fulfilment
• Shipping and delivery
• Website hosting
• Data storage
• Customer support
• Analytics
• Fraud prevention
• Email and communications services

These providers may process information only as permitted by their agreements with us and applicable law.

Advertising and Marketing Partners

We may work with advertising and marketing providers to promote Haven & Loom and measure the effectiveness of our advertising.

Depending on your location and applicable law, certain advertising activity may be considered targeted advertising, sharing or similar processing.

Where required, you may have the right to opt out of this type of processing.

When You Request or Authorise Disclosure

We may share information where you instruct us to do so, such as when information must be provided to a courier to deliver your order.

Business or Legal Transactions

We may disclose information in connection with a merger, acquisition, restructuring, sale of assets or similar business transaction.

We may also disclose personal information where required by law, court order, subpoena or lawful government request, or where reasonably necessary to protect our rights, customers or Services.

Relationship With Shopify

Haven & Loom uses Shopify to operate our online store.

Information you submit through our Services may be transmitted to and processed by Shopify and its service providers, including in countries outside the country in which you live.

Shopify may also process information about your interactions with Shopify-powered stores to provide and improve its services and certain enhanced features.

For information about Shopify's own processing activities and the privacy rights available to you in relation to Shopify, please review Shopify's applicable privacy policies and privacy portal.

International Transfers

Because we operate an online business and use international technology, payment, fulfilment and other service providers, your personal information may be processed or stored outside the country in which you live.

Where applicable law requires safeguards for international transfers of personal information, we or our service providers will use appropriate lawful mechanisms to protect that information.

Where practicable and required by applicable law, further information regarding overseas recipients may be provided upon request.

Legal Bases for Processing

If you are located in a jurisdiction where we are required to identify a lawful basis for processing personal information, such as the European Economic Area or United Kingdom, we generally process personal information on one or more of the following bases:

Performance of a contract

For example, when we process your information to accept payment, fulfil an order, arrange delivery or process a return.

Consent

Where you have provided consent for a particular activity, such as certain marketing or tracking activities where consent is required.

Legitimate interests

Where processing is reasonably necessary for our legitimate business interests, such as improving our Services, preventing fraud, providing customer support or marketing our products, provided those interests are not overridden by your rights and freedoms.

Legal obligations

Where processing is necessary to comply with laws or regulatory requirements that apply to us.

Security of Your Information

We take reasonable measures designed to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should avoid sending sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide our Services
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud
• Meet accounting, tax and legal requirements
• Enforce our agreements and policies

Retention periods may vary depending on the type of information and applicable legal requirements.

When personal information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate and permitted by law.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include:

Access

You may have the right to request access to personal information we hold about you.

Correction

You may have the right to request correction of inaccurate or incomplete information.

Deletion

In certain jurisdictions, you may have the right to request deletion of your personal information, subject to legal exceptions.

Data Portability

In certain circumstances, you may have the right to receive a copy of your personal information in a portable format.

Restriction or Objection

You may have the right to object to or request restrictions on certain processing activities.

Marketing Preferences

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.

You may still receive non-promotional communications relating to your orders, account, customer service requests or other transactions.

Targeted Advertising and Similar Rights

Depending on where you live, you may have the right to opt out of certain targeted advertising, sharing or similar uses of personal information.

Privacy options available to you may be accessible through our website or through Shopify's privacy tools.

These rights are not absolute and may be limited or unavailable in certain circumstances under applicable law.

We may need to verify your identity before responding to a privacy request.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Children's Privacy

Our Services are intended for a general adult audience and are not directed toward children.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.

If you are a parent or guardian and believe a child has provided personal information to us improperly, please contact us so we can review the matter and, where appropriate, delete the information.

Third-Party Websites

Our website may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy, security or content of third-party services that we do not control.

We recommend reviewing the privacy policies of any third-party website or service you visit.

Privacy Complaints

If you have concerns about how Haven & Loom handles your personal information, please contact us using the details below.

We will review your complaint and respond within a reasonable period and within any timeframe required by applicable law.

Depending on where you live, you may also have the right to lodge a complaint with your local privacy or data protection regulator.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, Services, legal requirements or other operational needs.

When changes are made, we will publish the updated Privacy Policy on this website and update the “Last updated” date above.

Where required by law, we will provide additional notice regarding material changes.

Contact Us

If you have questions about this Privacy Policy, would like to exercise a privacy right, or have a complaint regarding how your personal information is handled, please contact us:

Email: havenandloom.support@gmail.com
Business Name: Haven & Loom