FAQs

Frequently Asked Questions

Is the Haven & Loom shower curtain waterproof?

Yes. Our shower curtains are designed to help keep water contained within your shower area while providing a clean, premium finish to your bathroom.

Do I need a separate shower liner?

This depends on your bathroom setup and personal preference. Our curtains are designed for everyday bathroom use, but a liner may still be used if you prefer additional protection or easier cleaning.

What size should I choose?

We recommend measuring the width and height of your shower area before ordering.

For the best appearance, your curtain should have enough width to create a natural drape while providing suitable coverage across your shower or bathtub.

Please refer to the size options on the product page before placing your order.

How do I care for my shower curtain?

For best results, follow the care instructions supplied with your curtain.

Regular cleaning and allowing the curtain to dry properly between uses will help keep it looking fresh and maintain its quality over time.

Will the colours look exactly like the photos?

We make every effort to represent our colours as accurately as possible.

However, slight variations may occur depending on your screen settings, lighting conditions and normal production differences.

Are Haven & Loom shower curtains suitable for everyday use?

Yes. Our curtains are selected with everyday functionality in mind, combining practical water protection with a more refined, premium appearance.

How long does shipping take?

Once your order has been shipped, delivery is typically expected within 6–12 business days.

Delivery times are estimates and can occasionally vary due to courier delays, customs, public holidays or other circumstances outside our control.

Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Please allow some time for the courier's tracking system to update after your order has been dispatched.

Can I change or cancel my order?

If you need to make a change or cancel your order, please contact us as soon as possible.

We will always do our best to help, but once your order has entered fulfilment or has been dispatched, we may no longer be able to make changes.

What if I'm not happy with my order?

We want you to feel confident shopping with Haven & Loom.

Eligible products are covered by our 30-Day Risk-Free Trial, giving you 30 days from delivery to request a return.

Please see our Returns & Refunds Policy for full details.

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective or you receive the wrong item, contact our support team as soon as possible.

Please include your order number and clear photos of the issue so we can assist you promptly.

How can I contact Haven & Loom?

If you have any questions about your order or our products, our customer support team is happy to help.

Email: havenandloom.support@gmail.com
Business Name: Haven & Loom